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ZeroTheft

Terms of Service

Last updated 13 September 2026

Effective Date: 09/01/2026
Last Updated: 09/01/2026

These Terms of Service (“Terms”) form a legally binding agreement between ZeroTheft Ai LLC, a [New York corporation/limited liability company] (“Company,” “we,” “us,” or “our”), and the person or entity accessing or using the Services (“Customer,” “you,” or “your”).

By creating an account, accepting an order form, or using the Services, you agree to these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

  • “Account” means an account created to access the Services.
  • “Authorized User” means an employee, contractor, agent, or other person authorized by Customer to use the Services.
  • “Customer Content” means data, footage, images, audio, documents, alerts, reports, configurations, and other materials submitted to the Services by or for Customer.
  • “Documentation” means the user guides, technical materials, and usage instructions made available by Company.
  • “Order Form” means an ordering document, subscription page, or written agreement describing the Services, fees, limits, or term.
  • “Services” means the Company’s CCTV monitoring, camera-management, video-hosting, alerting, analytics, storage, APIs, applications, and related services.
  • “Subscription Term” means the period during which Customer is authorized to use paid Services.
  • “Third-Party Services” means products, services, devices, integrations, or websites not owned or controlled by Company.

2. Eligibility and Authority

You must be at least 18 years old and legally able to enter into these Terms. You may use the Services only for legitimate business or personal security purposes and only as permitted by applicable law.

If you accept these Terms for an organization, you represent that you have authority to bind that organization.

3. Accounts and Authorized Users

Customer is responsible for:

  • Providing accurate account information;
  • Maintaining the confidentiality of login credentials;
  • Using unique credentials for each Authorized User;
  • Configuring permissions appropriately;
  • Removing users who no longer require access;
  • Protecting API keys and authentication tokens; and
  • All activity occurring under Customer’s Account.

Customer must promptly notify Company of suspected unauthorized access or credential compromise.

Company may require additional authentication, including multi-factor authentication, for security-sensitive features.

4. The Services

Subject to these Terms and applicable Order Forms, Company grants Customer a limited, nonexclusive, nontransferable, non-sublicensable right during the applicable Subscription Term to access and use the Services for Customer’s internal business purposes.

The Services may include:

  • Camera and device management;
  • Live monitoring;
  • Video and image storage;
  • Alerting and notifications;
  • Incident review;
  • Reporting;
  • User and site administration;
  • APIs and integrations; and
  • Security and system-health monitoring.

Features, storage limits, retention periods, camera limits, API limits, and availability may vary by plan.

Customer is solely responsible for:

  • Determining where cameras may be installed;
  • Providing required notices;
  • Obtaining required consents and authorizations;
  • Complying with privacy, surveillance, wiretap, employment, biometric, audio-recording, and data-protection laws;
  • Configuring recording and retention settings lawfully;
  • Informing employees, visitors, contractors, and other affected individuals where required;
  • Determining whether audio recording is lawful;
  • Determining whether facial recognition, biometric analysis, or license-plate processing is lawful; and
  • Responding to requests from individuals appearing in Customer Content.

Customer must not use the Services to monitor areas where recording is prohibited or where individuals have a reasonable expectation of privacy, including restrooms, changing areas, or similar locations.

Unless expressly agreed in writing, the Services are not intended for emergency response, medical monitoring, life-safety monitoring, law-enforcement dispatch, or guaranteed crime prevention.

6. Customer Content

Customer retains all ownership rights in Customer Content.

Customer grants Company a limited, worldwide, nonexclusive license to host, reproduce, transmit, store, display, format, encrypt, encode, adapt, back up, and otherwise process Customer Content solely as necessary to:

  • Provide the Services;
  • Generate alerts and reports requested by Customer;
  • Provide support;
  • Maintain security and availability;
  • Prevent abuse and unauthorized access;
  • Comply with law; and
  • Enforce these Terms.

Customer represents and warrants that it has all rights, permissions, notices, and legal authority necessary for Company to process Customer Content as contemplated by these Terms.

Company will not sell Customer Content or use identifiable Customer Content to train general-purpose artificial-intelligence models without Customer’s express written authorization.

Company may use aggregated, de-identified, or anonymized information to operate, secure, analyze, and improve the Services, provided that the information cannot reasonably identify Customer or an individual.

7. Privacy and Data Processing

The Privacy Policy applies to use of the Services. For Customer Content containing Personal Information, the parties’ Data Processing Addendum applies where applicable.

Customer is generally the controller or business, and Company is generally the processor or service provider, for Customer Content. Company may act as an independent controller or business for account administration, billing, security logs, website analytics, marketing, and legal compliance.

If there is a conflict between these Terms and an executed DPA concerning Personal Information, the DPA controls.

8. Customer Responsibilities

Customer must:

  • Use the Services in compliance with law;
  • Maintain accurate account and billing information;
  • Secure connected cameras, networks, devices, and credentials;
  • Configure retention and access settings appropriately;
  • Review alerts and recordings for accuracy;
  • Maintain appropriate internal security procedures;
  • Obtain required consents and notices;
  • Keep backup copies of information it needs;
  • Provide reasonable cooperation for security and privacy requests; and
  • Ensure that Authorized Users comply with these Terms.

Company is not responsible for failures caused by Customer’s cameras, networks, devices, internet connection, third-party software, or improper configuration.

9. Acceptable Use Restrictions

Customer and its Authorized Users must not:

  • Use the Services for unlawful, fraudulent, deceptive, abusive, or harmful purposes;
  • Record or monitor people without required authorization;
  • Violate privacy, wiretap, biometric, employment, surveillance, or data-protection laws;
  • Use the Services for stalking, harassment, discrimination, or unlawful profiling;
  • Upload malware, malicious code, or harmful material;
  • Attempt to gain unauthorized access;
  • Circumvent authentication, access controls, rate limits, or security features;
  • Reverse engineer, decompile, disassemble, or attempt to discover source code;
  • Scrape, copy, or bulk-export the Services except through approved functionality;
  • Conduct security testing without prior written authorization;
  • Interfere with the Services or place an unreasonable burden on infrastructure;
  • Share credentials or permit unauthorized access;
  • Resell, sublicense, lease, or provide the Services to third parties without authorization;
  • Use the Services to develop a competing product;
  • Use the Services for emergency, life-safety, or critical-infrastructure purposes without a written agreement;
  • Make employment, housing, credit, insurance, healthcare, or other high-impact decisions solely through automated monitoring; or
  • Use facial recognition, biometric identification, emotion inference, or similar features except as expressly permitted by Company and applicable law.

10. Third-Party Services and Integrations

The Services may interoperate with Third-Party Services, cameras, networks, storage systems, identity providers, payment services, and communication tools.

Company does not control and is not responsible for Third-Party Services. Their availability and use may be subject to separate terms and privacy policies.

Customer authorizes Company to exchange information with Third-Party Services selected or enabled by Customer. Customer is responsible for obtaining all necessary permissions.

11. Fees and Payment

Fees are described in the applicable Order Form or subscription page.

Unless otherwise stated:

  • Fees are billed in advance monthly or annually;
  • Subscriptions automatically renew for the same period;
  • Customer authorizes Company or its payment processor to charge the selected payment method;
  • Fees are nonrefundable except as expressly stated or required by law;
  • Customer is responsible for applicable taxes, excluding taxes based on Company’s net income;
  • Usage above plan limits may incur additional charges;
  • Failed payments may result in suspension after reasonable notice; and
  • Company may change prices for future renewal periods by providing reasonable notice.

Payments may be processed by [Stripe] or another third-party payment processor. Company does not generally store full payment-card numbers.

12. Free Trials and Beta Services

Company may offer free trials, promotional access, or beta Services.

Unless otherwise stated:

  • Free trials end on the date specified at sign-up;
  • Paid billing may begin after a trial if Customer does not cancel;
  • Beta Services may be incomplete, unstable, modified, suspended, or discontinued;
  • Beta Services may be subject to lower support or availability commitments; and
  • Beta Services are provided without warranties to the fullest extent permitted by law.

Company may introduce fees for currently free Services after providing reasonable notice.

13. Suspension and Termination

Company may suspend or restrict access if:

  • Customer fails to pay amounts due;
  • Customer violates these Terms;
  • Use creates a security, legal, or operational risk;
  • Suspension is required by law; or
  • The Services are subject to an emergency or security incident.

Either party may terminate an Order Form for material breach if the breach is not cured within [30] days after written notice.

Upon termination:

  • Customer’s right to use the Services ends;
  • Customer must pay outstanding amounts;
  • Company may delete Customer Content after [30/60/90] days, subject to backups and legal obligations; and
  • Provisions concerning ownership, payment, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution survive.

14. Intellectual Property

Company and its licensors own all rights in:

  • The Services;
  • Software and source code;
  • Applications and APIs;
  • Documentation;
  • Designs and interfaces;
  • Trademarks and logos;
  • Website content;
  • Usage statistics and service analytics; and
  • Improvements and derivative works.

Except for the limited rights expressly granted in these Terms, no rights are transferred to Customer.

Customer may provide feedback. Company may use feedback without restriction or compensation, provided that feedback does not identify Customer or disclose Customer Confidential Information.

15. Confidentiality

Each party may receive nonpublic information from the other party (“Confidential Information”).

The receiving party will:

  • Use Confidential Information only to perform or exercise rights under these Terms;
  • Protect it using reasonable care;
  • Disclose it only to personnel and service providers who need to know and are bound by confidentiality obligations; and
  • Return or delete it when reasonably requested, subject to legal and backup requirements.

Confidential Information does not include information that is publicly available, independently developed, already known without restriction, or lawfully received from another source.

16. Security Incidents

Company will maintain an incident-response process appropriate to the Services. If Company confirms unauthorized access to Customer Content, Company will notify Customer without undue delay where required by applicable law or the DPA.

Customer is responsible for notifying affected individuals, regulators, or other parties when legally required, except to the extent Company is legally responsible for a separate notification.

17. Warranties and Disclaimers

Company warrants that it will provide the Services in a manner generally consistent with the applicable Documentation.

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Company does not warrant that:

  • The Services will be uninterrupted or error-free;
  • Every security event will be detected;
  • Every alert will be accurate or timely;
  • The Services will prevent crime, loss, damage, or unauthorized access;
  • Recordings will be complete or preserved indefinitely; or
  • The Services will satisfy every legal or regulatory requirement.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF:

  1. THE FEES PAID OR PAYABLE BY CUSTOMER TO COMPANY DURING THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be limited or excluded.

19. Indemnification

Customer will defend, indemnify, and hold harmless Company and its affiliates, officers, employees, contractors, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Customer Content;
  • Customer’s or an Authorized User’s use of the Services;
  • Customer’s violation of law;
  • Customer’s failure to obtain required notices, permissions, or consents;
  • Customer’s violation of privacy, biometric, wiretap, employment, surveillance, or data-protection laws;
  • Customer’s breach of these Terms; or
  • Customer’s misuse of the Services.

Company will provide reasonable notice of an indemnified claim and reasonable cooperation, at Customer’s expense. Customer may not settle a claim in a way that admits fault by Company or imposes obligations on Company without Company’s written consent.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to those courts’ jurisdiction and venue.

21. Class-Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

This provision should be reviewed for enforceability before publication, particularly if the Services may be used by consumers.

22. Changes to the Terms

Company may update these Terms from time to time. Updated Terms will be posted at [Terms URL]. For material changes, Company may provide additional notice.

The updated Terms will apply on the stated effective date. Continued use of the Services after that date constitutes acceptance of the updated Terms, except where applicable law requires a different process.

23. Notices

Legal notices to Company must be sent to:

ZeroTheft Ai LLC

Company may provide notices to Customer through the Services, by email, or through the contact information associated with the Account.

24. General Terms

Neither party may assign these Terms without the other party’s consent, except that Company may assign them in connection with a merger, acquisition, reorganization, financing, bankruptcy, or sale of substantially all related assets.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision is not a waiver.

These Terms, applicable Order Forms, the Privacy Policy, and any DPA constitute the entire agreement concerning the Services and supersede prior agreements concerning the same subject matter.