Privacy policy

Last updated 13 September 2026

Effective Date: 09/01/2026
Last Updated: 09/01/2026

ZeroTheft Ai LLC (“Company,” “we,” “us,” or “our”) provides cloud-based CCTV monitoring, video management, security alerting, camera administration, analytics, integrations, and related services through [Website URL], our applications, APIs, and related products (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to our website;
Individuals who create or use an account;
Business customers and their authorized users;
Individuals who communicate with us;
Information collected through our website, applications, APIs, and Services; and
Information collected from or about devices connected to the Services.

This Privacy Policy does not necessarily apply to information that our business customers submit to the Services for hosting or processing, such as CCTV footage, images, recordings, or incident information. For that information, our customer generally determines the purposes and means of processing. We process such information on the customer’s behalf under our agreement with that customer, including any applicable Data Processing Addendum (“DPA”).

2. Definitions

For purposes of this Privacy Policy:

“Account Information” means information used to create or manage an account, such as a name, business email address, company name, job title, phone number, login credentials, and account preferences.
“Customer Content” means video, images, audio, camera metadata, documents, incident reports, alerts, notes, personal information, and other materials submitted to the Services by or for a customer.
“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an identified or identifiable individual.
“Services” means our websites, applications, APIs, software, hosting, monitoring, alerting, storage, support, and related products.
“Usage Information” means information about how users access and interact with the website or Services.

3. Information We Collect

A. Information You Provide

We may collect:

Name;
Business email address;
Password or authentication information;
Company name;
Job title or role;
Phone number;
Billing and tax information;
Support requests and communications;
Account preferences;
Organization, site, camera, device, and user-permission information;
Information provided through forms, surveys, demonstrations, or sales discussions; and
Information submitted through integrations or APIs.

We do not intentionally collect more information than is reasonably necessary to provide the Services.

B. Customer Content

Customers may submit or transmit:

Live or recorded CCTV footage;
Images and snapshots;
Audio, where enabled by the customer;
Camera, sensor, and device metadata;
License-plate information;
Facial images or other biometric-related information;
Visitor, employee, customer, or contractor information;
Site maps and incident reports;
Documents and notes;
Alerts and event data; and
Other personal or business information.

Customers are responsible for determining whether they may lawfully collect, record, upload, monitor, store, and share Customer Content. Customers should provide all required notices and obtain all required consents or authorizations.

C. Automatically Collected Information

When users access the website or Services, we may collect:

IP address;
Browser type and version;
Device type and identifiers;
Operating system;
Approximate location derived from IP address;
Login and authentication records;
Date, time, and pages or features accessed;
Referring and exit pages;
Application and API activity;
Error reports and diagnostic logs;
Security and fraud-prevention events;
Camera and device health information; and
Usage and performance information.

D. Information from Third Parties

We may receive information from:

Customers and account administrators;
Authentication providers;
Payment processors;
Integration partners;
Security and fraud-prevention providers;
Marketing and analytics providers;
Public sources; and
Individuals who contact us on behalf of a customer.

4. How We Use Information

We may use information to:

Provide, operate, maintain, and improve the Services;
Host, process, transmit, store, display, and secure Customer Content;
Generate alerts, reports, notifications, and analytics requested by customers;
Authenticate users and manage permissions;
Process subscriptions, payments, invoices, and taxes;
Provide customer support;
Respond to questions and requests;
Diagnose errors and troubleshoot technical issues;
Monitor performance and availability;
Detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents;
Communicate about service changes, maintenance, security, and account matters;
Send marketing communications where permitted;
Comply with legal obligations;
Enforce our agreements; and
Protect our rights, users, customers, property, and the public.

We may use aggregated, de-identified, or anonymized information to analyze trends, improve the Services, and develop features, provided that the information cannot reasonably be used to identify a customer or individual.

We do not use identifiable Customer Content to train general-purpose artificial-intelligence models unless the customer expressly authorizes that use in writing.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we may process information because:

It is necessary to perform a contract;
It is necessary to provide requested Services;
We have a legitimate business interest, such as security, fraud prevention, support, and service improvement;
We have obtained consent;
Processing is necessary to comply with a legal obligation; or
Processing is necessary to protect vital interests or exercise legal rights.

Customers are responsible for determining the appropriate legal basis for Customer Content they submit to the Services.

We may disclose information to:

Cloud hosting, computing, storage, and backup providers;
Content-delivery, network, and security providers;
Authentication and identity-management providers;
Payment processors;
Email, SMS, and notification providers;
Customer-support and communication providers;
Analytics and error-monitoring providers;
Professional advisers, auditors, insurers, and consultants;
Integration providers selected by a customer;
Government authorities, courts, or law enforcement where legally required; and
A successor entity in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

Our service providers may process information only for authorized business purposes and under contractual restrictions appropriate to the nature of the information.

We do not sell or rent personal information. We do not share Customer Content with advertisers for targeted advertising.

7. Customer Content and Service-Provider Processing

For Customer Content, the customer generally acts as the controller or business, and we act as the processor or service provider.

We process Customer Content only:

To provide and secure the Services;
Under the customer’s documented instructions;
To provide support;
To prevent abuse and security incidents;
To comply with law; and
As otherwise permitted by the customer agreement or DPA.

Customers may submit requests concerning Customer Content through their account administrator. Individuals whose information appears in customer-controlled footage should generally direct privacy requests to the relevant customer.

8. Cookies and Similar Technologies

We may use cookies, local storage, pixels, software development kits, and similar technologies for:

Authentication and session management;
Security;
Remembering preferences;
Performance monitoring;
Error detection; and
Limited analytics.

We do not use advertising cookies in authenticated monitoring areas unless expressly disclosed and permitted.

Users may control cookies through browser settings and, where required, through our cookie-management tool. Disabling essential technologies may affect the functionality of the Services.

9. Analytics and Service Providers

We may use the following categories of providers:

Cloud hosting, Security and network services, Payments, Error monitoring, Product analytics, Authentication, Email delivery, Customer support, etc..

10. Communications

We may send:

Account-verification messages;
Password-reset and security messages;
Service alerts;
Camera or system notifications;
Maintenance and outage notices;
Billing and payment communications;
Product updates; and
Marketing emails or newsletters.

Users may unsubscribe from nonessential marketing communications by using the unsubscribe link or contacting us. We may continue sending transactional, security, legal, and service-related communications.

11. Data Retention

We retain information for as long as reasonably necessary to:

Provide the Services;
Maintain business and financial records;
Resolve disputes;
Enforce agreements;
Detect and prevent abuse;
Comply with legal obligations; and
Protect our rights and the rights of others.

Customer Content is retained according to the customer’s subscription, configuration, written agreement, and applicable retention settings. Following termination, we may delete Customer Content after [7/30/60/90] days, subject to backups, legal obligations, dispute preservation, and technical limitations.

12. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

Depending on the Services and customer plan, safeguards may include:

Encryption in transit and at rest;
Role-based access controls;
Multi-factor authentication;
Access logging;
Network protections;
Backups and disaster recovery;
Vulnerability management;
Employee confidentiality obligations; and
Incident detection and response procedures.

No method of transmission or storage is completely secure. Customers are responsible for protecting credentials, configuring permissions, and securing their connected cameras and networks.

13. International Processing

We and our service providers may process information in the United States and other countries where we or our providers operate. Those countries may have data-protection laws different from those in the user’s country.

Where required, we use appropriate legal mechanisms for international transfers, such as standard contractual clauses or another lawful transfer mechanism.

14. Privacy Rights

Depending on applicable law, individuals may have rights to:

Know or access personal information;
Correct inaccurate information;
Delete personal information;
Obtain a copy of information;
Restrict or object to certain processing;
Withdraw consent;
Opt out of sale or targeted advertising;
Opt out of certain profiling or automated decision-making; and
Appeal a privacy-rights decision.

To submit a request, contact us via our privacy request URL. We may need to verify the request and may decline requests where permitted by law.

For Customer Content, requests should generally be submitted to the customer that controls the relevant footage or information.

California Residents

California residents may have rights under the California Consumer Privacy Act and related laws, including rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive-information uses, and receive equal treatment for exercising privacy rights. We do not sell personal information or share it for cross-context behavioral advertising.

Requests may be submitted to Privacy Request URL. We will not discriminate against individuals for exercising applicable rights. California State Portal

15. Children’s Information

The Services are intended for businesses and authorized users and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Children may incidentally appear in customer-submitted CCTV footage. The customer controlling the cameras is responsible for complying with laws governing that footage.

16. Third-Party Websites and Integrations

The Services may contain links to third-party websites or support integrations with third-party services. We are not responsible for the privacy, security, content, or practices of third parties.

Third-party services are governed by their own terms and privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version and update the “Last Updated” date. If changes are material, we may provide additional notice where required by law.